SlotPilot Terms and Conditions

Welcome to SlotPilot Online Casino. These Terms and Conditions govern your use of our website, our installable app, and all services we provide, including our slot pilot casino games, live casino tables, table games and sports betting markets. By creating an account and playing at SlotPilot, you confirm that you have read, understood and agreed to be bound by this document. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Our Company and Licensing

We operate under the corporate entity 3-102-950932 SRL, registered at 3rd Avenue, 37th Street, Office 101, Barrio Dent, San Pedro, Montes de Oca, San Jose Province, Costa Rica. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, Licence No. ALSI-202606003-FI1. Any disputes that cannot be resolved directly with us are settled by arbitration under the civil procedure law of Cyprus. We encourage you to contact our support team first so we can attempt to resolve any issue amicably.

Eligibility and Account Registration

To use slotpilot, you must be at least 18 years old or the legal age of gambling in your jurisdiction, whichever is higher. We do not accept players from Afghanistan, Belarus, Cuba, DR Congo, Iran, Iraq, North Korea, Myanmar, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, the USA, Ukraine or Turkey. We also inform players from Sweden that, under our policy, no bonuses are offered to them, though full account access remains available.

When you complete your slotpilot casino login details, you agree to provide accurate, current and complete information. We reserve the right to request documentary KYC verification at our discretion; while this is not required by default, once requested it becomes mandatory, and the review process may take up to 21 days. You may only hold one account with us, and duplicate accounts will be closed.

Accessing Your Account

We provide a browser version of our platform as well as an installable slotpilot app for both PC and mobile devices. Whether you access your slotpilot casino app or log in through your browser, the same account, balance and bonus terms apply. Keep your slotpilot casino login credentials confidential; we are not responsible for losses arising from unauthorized use of your account if you fail to protect your password.

Deposits and Withdrawals

We accept Mastercard, Visa, Interac, MiFinity, Flexepin, bank transfer, and a range of cryptocurrencies including USDT, USDC, BTC, ETH, DOGE, LTC, XLM, TRX, DOT, DAI, ADA, DASH, BCH, XRP, ZEC and TON. Third-party wallets are forbidden, and any withdrawal must be processed back to a method you have already used to deposit. Minimum deposit and withdrawal amounts vary by coin and are listed in our cashier; fiat minimums are also displayed there before you confirm a transaction.

Withdrawals up to EUR 1,000 are typically processed within 24 hours on business days. Deposits must be wagered three times on slots before a withdrawal request can be submitted. Maximum withdrawal limits depend on the payment method chosen and your loyalty level, and may be paid in instalments; exact figures are not published but increase as you progress through our ten-level loyalty programme.

Bonuses and Promotions

Our slotpilot bonus offers are designed to reward both new and existing players, but they come with specific conditions that you must accept before opting in. Our welcome package offers 400% up to 1,500 EUR plus 240 free spins spread across your first four deposits, with a minimum qualifying deposit of 30 EUR. Wagering requirements are set at x40 of the deposit bonus amount plus any free spin winnings, and the bonus must be used within 5 days of activation. Free spins are credited in nine batches of 20 spins at 0.2 EUR per spin on selected Mascot Gaming and PG Soft titles, each batch active for 24 hours. The maximum bet permitted while wagering is 5 EUR, and the maximum win obtainable from the whole slotpilot casino bonus package is capped at 2,000 EUR. Table games, poker and live casino are not accessible while any bonus remains active on your account.

We also run an email confirmation reward of 30 free spins for a deposit of 5 EUR or more, along with Monday Happy Spins, Wednesday Free Spins, a Friday Reload bonus, a Saturday Royal Bonus, weekly cashback, a birthday bonus, the Pilot Wheel, and ongoing quests. Any slotpilot no deposit bonus or slotpilot casino no deposit bonus we may offer carries a x40 wagering requirement, exactly as our other promotional offers do. We reserve the right to amend, suspend or withdraw any bonus offer at our discretion, and to void winnings obtained through bonus abuse or breach of these terms.

Loyalty Program

Our loyalty structure consists of ten levels, and you earn 1 point for every 0.1 EUR wagered. From level 2 onward, we provide level-up rewards of free spins and cash prizes, a dedicated VIP manager, VIP tournaments, exclusive quests, and raised withdrawal limits. Weekly cashback increases from 3% at level 2 up to 25% at level 10. We do not publish the exact point thresholds required to reach each level, but your progress is visible in your account dashboard at all times.

Game Fairness and Providers

We feature games from numerous studios including PG Soft, NetGaming, 3 Oaks Gaming, Habanero, Kalamba Games, BGaming, OneTouch, Onlyplay, NetEnt, Red Tiger, Evolution, Wazdan, Evoplay and many others across our Casino, Live Casino, Table Games and Blackjack lobbies. Our Live Casino section, powered primarily by Evolution, operates under a Top Live Casino row within our lobby. All games provided through our platform use certified random number generation where applicable, and we do not interfere with individual outcomes.

Responsible Use of Our Services

We encourage responsible gaming and ask that you only wager funds you can afford to lose. You may request deposit limits, time-outs, or self-exclusion through our support team at any time. We reserve the right to suspend accounts showing signs of problem gambling behaviour or suspected fraud.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes, new features, or operational needs. Continued use of slotpilot casino services after any update constitutes your acceptance of the revised terms. We recommend reviewing this page occasionally to stay informed.

Contact Us

If you have any questions about these terms, our bonus policies, or your account, our support team is available 24/7 via live chat and email at [email protected]. We are committed to resolving your concerns promptly and fairly.