SlotPilot Privacy Policy

At SlotPilot Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit slotpilot.com, register an account, or use our gaming services. By accessing our platform, you agree to the practices described below.

Who We Are

SlotPilot Casino is owned and operated by 3-102-950932 SRL, registered at 3rd Avenue, 37th Street, Office 101, Barrio Dent, San Pedro, Montes de Oca, San Jose Province, Costa Rica. We operate under Licence No. ALSI-202606003-FI1, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. Any disputes relating to data protection matters are settled through arbitration under the civil procedure law of Cyprus.

Information We Collect

We collect several categories of information to provide you with a secure and personalized gaming experience at SlotPilot. When you create an account or play at SlotPilot Casino, we gather the following:

We collect registration details such as your name, email address, date of birth, and country of residence
We record payment information related to deposits and withdrawals, including the cryptocurrency wallet addresses or card details you use
We track your gaming activity, including games played, wagers placed, and bonuses claimed, to improve our services
We log technical data such as your IP address, browser type, device information, and login timestamps
We store communication records when you contact our support team via live chat or email

How We Use Your Data

Our use of your personal information is limited to legitimate operational, legal, and security purposes. Here at SlotPilot, we process your data to verify your identity, process transactions, prevent fraud, and comply with anti-money laundering obligations. We also use your information to personalize promotional offers, such as our welcome bonus or weekly cashback rewards, and to communicate important updates about your account.

We may use your contact details to send you marketing communications, including information about our Monday Happy Spins, Wednesday Free Spins, or Pilot Wheel promotions. You can opt out of marketing emails at any time by following the unsubscribe link or contacting our support team.

Legal Basis for Processing

We process your data based on the necessity of performing our contract with you, our legitimate business interests, your consent where required, and our obligations under applicable gambling and financial regulations. Our SlotPilot team ensures that data processing aligns with these lawful grounds at every stage of your relationship with us.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners who assist us in operating our platform, including:

Payment processors handling deposits and withdrawals through Mastercard, Visa, Interac, MiFinity, Flexepin, bank transfers, or supported cryptocurrencies
Identity verification providers when documentary KYC checks are required
Game providers such as PG Soft, NetGaming, Habanero, BGaming, and Evolution, who may receive limited gameplay data necessary to deliver their services
Regulatory authorities and law enforcement when required by law
IT and security vendors who help us maintain our platform's infrastructure

We at SlotPilot require all third parties we work with to maintain appropriate confidentiality and security standards when handling your data.

Know Your Customer (KYC) Verification

Documentary KYC is not required by default when you play at SlotPilot Casino. However, if we request verification documents for security or regulatory reasons, submission becomes mandatory, and the verification process may take up to 21 days. We collect this information solely to confirm your identity, prevent fraudulent activity, and comply with our licensing obligations.

Cookies and Tracking Technologies

Our SlotPilot platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site performance. These tools help us understand how you interact with our lobby categories, such as Popular, Top Live Casino, and Megaways. For more detailed information about the specific cookies we use, please refer to our separate Cookie Policy.

Data Security

We are committed to protecting your data through industry-standard security measures, including encryption protocols, secure servers, and restricted access controls. While we take reasonable steps to safeguard your personal information, no system is completely immune to security risks, and we encourage you to use strong passwords and avoid sharing your account credentials with others.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. Transaction records, KYC documentation, and communication logs may be kept for extended periods as mandated by applicable financial regulations, even after you close your account with us.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We strive to honor these rights wherever applicable, including:

You may request access to the personal data we hold about you
You may ask us to correct inaccurate or incomplete information
You may request deletion of your data, subject to our legal retention obligations
You may object to certain types of processing, such as direct marketing
You may request a copy of your data in a portable format

To exercise any of these rights, please contact our support team at [email protected]. Our live chat and email support are available 24/7 in English to assist you with privacy-related inquiries.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including Afghanistan, Belarus, Cuba, DR Congo, Iran, Iraq, North Korea, Myanmar, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, the USA, Ukraine, and Turkey. If you access SlotPilot Casino from one of these locations, we reserve the right to restrict your account and limit the processing of your data accordingly.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently gathered data from an underage individual, we will take prompt steps to delete such information.

International Data Transfers

As an international operator, we may transfer your personal data across borders to process transactions, verify identities, or operate our gaming platform. We ensure that any such transfers comply with applicable data protection standards and that appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page regularly. Continued use of SlotPilot Casino after any amendments constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding your personal data, please reach out to our dedicated support team. We are available around the clock via live chat or by emailing [email protected]. Our team at SlotPilot Casino is here to help ensure your privacy is respected at every step of your gaming journey.